Sunday, May 18, 2008

Workplace communication

I had the opportunity to chat with one of my company’s security guards on the bus, while we were returning home from work recently. The company guards were stationed at a outpost few hundred metres from the main company building.

The conversation soon developed and what caught me by surprise was the information and knowledge of the company ‘developments’ and ‘updates’ that the security guard possessed which he communicated to me. These being information which I did not know at all via official communication channels and I would soon know in time to come via these official means? I keep replying back, “Is it” to the litany of company issues which he thought I had known.

Communication takes place in the company everyday, and the unofficial channels of communication are not to be underestimated. However it is regrettable that some snippets of information do get twisted either deliberately or via misinterpretation and cause misunderstanding or problems at work daily.

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