Emblazoned in gold on the ‘Contact us’ webpage of a company’s website which I recently visited were the contact particulars of the company’s General manager, its representatives from the respective sections, down to the company’s receptionist.
The webpage impressed me and I am sure, visitors to the website, who have enquiries pertaining to the company’s products and services. Such a layout of the company’s contact provides visitors a bird eye’s view of the appropriate contact person to forward his enquiries. How customer-oriented the layout is, and many might, say of the company.
I wrote straight to the General Manager of my enquiry to see how the General Manager of this seemingly customer-oriented company would handle my enquiries.
One day passed by without any revert from the company, then two, three and four. In the late evening of the fifth day since my email to the company, I received a call from an operations executive of the company.
To my horror, he did not have the slightest inkling of my enquiry via the email and seemed to be asking me afresh on my enquiry. I felt irritated but glad that he hung up the phone after promising to get back to me on my enquiry.
It was only a week later that the operations executive called me on my enquiry. By then, I have told him it was too late as I have already confirmed the quotation to another company.
I called up the receptionists of the company to see whether there is any saving grace at all of this company with a first-class customer contact webpage. To my horror, but not to my surprise anymore, the receptionist were clueless of their company’s products and services and could only replied with a ‘hmm’, ‘yah’, ‘I don’t think so’ to my enquiries.
Customer service and the way companies handle customers’ enquiries are often the determining factors whether a deal is made with a potential customer or repeated customers will come back again.
I can be sure I will not use the company’s products and services.
Singapore Short Stories is a collection of short stories for all Singaporeans! Many Singaporeans, ONE Singapore Short Stories! Contact: singaporeshortstories@gmail.com
Tuesday, October 07, 2008
Walk the talk
Check out these related posts in:
Management
Subscribe to:
Post Comments
(
Atom
)
-
More and more young students in Singapore are starting to experiment with Sex very early! There are statistics that point to some studen...
-
In the latest news , Darinne Ko Wen Hui is said to be the lady who had sex with her Professor Tey Tsun Hang in the latest case of "sex...
-
An article written by Dr Lee Wei Ling, Director and Senior Consultant of the National Neurology Institute, who is better known to Singaporea...
-
What happens to the 31 year old bride groom, Vernon Leong Jun Wei? As the news of this latest unnatural and bizzare death developed, it se...
-
Laura Ong, the constituency director at Pasir Ris West Constituency Office is reportedly to be the lady whom Michael Palmer has an affair...
-
This photo of a bald man masked in two surgical masks may not be familiar to you, but this is really Dr. William Tan, a Singaporean most re...
-
Are you a book buff like me? If so, it is highly likely that you are a regular visitor to the many great, quality and comfortable libraries ...
-
I read from the newspapers that the principal involved in the online sex scandal or online sex trade resigned as a primary school teacher i...
-
Till now, no identity has been shed on the woman behind the fall from grace of ex SCDF chief Peter Lim Sin Pang and CNB boss Ng Boon Gay. F...
3 comments :
qtlqweyoh.. it sure sucks for such a pretty gd " contact us " layout.
but one thing which i dont really agree with you is that, you dont really expect all the staffs in the company to know every single thing. Coz in such a case, i dont see a need to have different department as everyone can do the job. U get what i mean? Cheers!!
I get what you mean, thus in the first place, I emailed to the General Manager, who should be able to forward my enquiries to the relevant person in the company, but I was disappointed.
And besides, Steven, the questions I asked of the customer service officers pertaining to other departments were the very basic and fundamental ones which they should know at their finger tips.
if thats the case, screwww the person!!! haha
ya i m into customer service as well as a customer too.. i understand the feeling from both end..
Post a Comment